WebUI Average & Total are transparent

[Torben-Lennartz]

Hi, we have set up a display to show average durations of some calls. On the windows client this works completly fine. Everything is calculated and displayed as expected. So we send it to the webui. And something seems to break there, as the average and total values are not displayed. There is some blank space for them, but nothing is visible.

I have searched quite some time and found the following:

1. Thought it was a theme problem, so I switched to the default one. But it's the same in all themes.

2. Found that the value is actually there. The table element just got the fontcolor transparent. (image the red squares do contain transparent numbers, selected one to make it visible)

3. As the classname says "Background White Foreground White" I was a bit confuesed, as in the windowsclient we never set any font colors. Double checked and we have the default colors (black font, white background). Tried different settings, but same results.

4. Went to the .dashboard file and searched for the classname. Found the table:

 Removed the visualalarm for all tables, reloaded the ui and it works.

5. Tried to find the reason for this visialalarm as we dont want to edit the file each time we share something. But in the windows client under table properties -> visual alarms there is nothing set. Even tried a visual alarm with fontcolor red and condtion 1=1, but nothing changed (all other rows turned red, but not the average / total)

Any idea what else I could try?

[GeraldC1]

Hi, Thanks for bringing this to our attention with the details of your findings. I believe the pattern is that the Windows Client shows total / average for quite a few binary types of fields but the Web app only shows total / average for BINARY_64,2. The Duration field you need it for is BINARY_32.

That 'BgWhiteFgWhite' classname is intended to hide the fields where a total / average does not make sense, like for field types of TIMESTAMP or STRING.

[GeraldC1 · Accepted solution]

Can you try using the Combine feature instead? My testing indicates that it should show most field types on the Web dashboard. Please see steps with screenshots below (please click Accept As Solution if this helps).

(1) Enable Combine:

(2) Add fields of row count and type

(3) Sort to put Average and Total at the bottom.

(4) Send to Web.

(Note I'm using a similar record for testing but the method is the same).

HTH

[Torben-Lennartz]

Thanks! That's helping a lot. Just had to set the where clause to something which is never true and "Put remaining values into group" as otherwhise all individual values got a group of which the avg was build.

[GeraldC1]

You're welcome! I'm glad that helped. And well done getting around the grouping!