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Unable to access Prognosis WebUI

by kashyap in General
Thursday
Thursday
Hi Team,   I am unable to access the Prognosis WebUI, it was throwing an error, "You do not have permission to log in. Login failed. The username or password is incorrect". we are using the ...
  • Tags:
  • Prognosis
  • WebUI
Add categories:
  • Prognosis
  • Prognosis Web UI
  • Web GUI
Show results in replies (2)
  • Hi @kashyap, The error seen can have several possible causes. One of the more common causes is th...
  • Hi @kashyap,   Licenses should only be consumed for devices that are monitored. Addition...

Path Insight Support Expiration date different tha...

by alumni andrew_gjertsen in Collaborate
2 weeks ago
2 weeks ago
DESCRIPTION: Path Insight Support Exp date different than just Expiration date - Gives error when logging in but doesn't stop you from normal functionality. ANALYSIS: I don't know wh...
Add categories:
  • Path Insight
Show results in replies (1)
  • **NOTE**   Do not try and fix on your own. Just log a case as mentioned and IR Support...

How to disable The service Spooler is DOWN alert

by Community Manager GeraldC1 in General
‎06-29-2022 07:30 PM
‎06-29-2022 07:30 PM
Is there a way to disable the "The service Spooler is DOWN" alert?   We have intentionally disabled the Print Spooler service on purpose as part of our corporate requirements. As a result ...
Add categories:
  • Print Spooler
  • Windows
  • WindowsAnalyst
Show results in replies (1)
  • Yes it can be disabled by disabling the line in the Availability configuration. Here are the steps ...

You do not have permission to log in. Database Err...

by alumni andrew_gjertsen in General
3 weeks ago
1 Kudo
3 weeks ago
1 Kudo
Description: You do not have permission to log in. Database Error Connection not established - Internal program error -   Cannot connect to PostgreSQL for Writing : Database Exception...
  • Tags:
  • post
Add categories:
  • PASSWORDS Config
  • Prognosis Web UI
Show results in replies (1)
  • **NOTE**   Don't know the cause. Could be maybe when both the Web UI and Windows Client a...

Prognosis ciphers

by ACI-Support-EU IR Partner in General
‎12-14-2022 10:55 PM
‎12-14-2022 10:55 PM
Hi,    PROGNOSIS application uses the some ciphers, If it uses the Low or medium strength ciphers. which are considered as ciphers. where can I get  the list of ciphers used...
  • Tags:
  • ciphers
  • Security
Add categories:
  • security vulnerability
Show results in replies (1)
  • Hi @ACI-Support-EU,   Prognosis Server uses several ciphers. Some of the dependances about...

How to monitor IRGUI activity in Prognosis?

by Sage LindaYu in General
‎12-22-2022 07:00 PM
‎12-22-2022 07:00 PM
How do I monitor IRGUI activity in Prognosis?
Add categories:
  • How to guide
Show results in replies (1)
  • “Prognosis Audit Log” display should be able to provide this information.  You can navigate ...

WebUI Average & Total are transparent

by Torben-Lennartz in General
‎12-05-2022 03:27 AM
1 Kudo
‎12-05-2022 03:27 AM
1 Kudo
Hi, we have set up a display to show average durations of some calls. On the windows client this works completly fine. Everything is calculated and displayed as expected. So we send it to the webui. ...
Add categories:
  • WebUI
Show results in replies (1)
  • Can you try using the Combine feature instead? My testing indicates that it should show most field ...

Prognosis Record SBCCALL and MOS value

by Alain in Collaborate
‎11-07-2022 07:27 AM
‎11-07-2022 07:27 AM
Hello All, Prognosis SBCCALL record generate QoS metrics like MOS, Latency, Packet Lost, Jitter but I don’t see that metrics in the raw SBC CDR for the SBC Oracle Net-Net 4600. The question is ho...
Add categories:
  • Session Border Controllers
Show results in replies (1)
  • Hi @Alain, Oracle SBCs typically have the QoS data disabled by default. QoS data will need to be ...

How to clear out open tabs in Prognosis GUI

by alumni andrew_gjertsen in General
‎11-02-2022 10:59 AM
‎11-02-2022 10:59 AM
  • Tags:
  • short video
Add categories:
  • Prognosis
  • thick client
Show results in replies (1)
  • This video shows the following:   1. If there's a bunch of tabs open in the Prognosis Thic...

Generate email when Prognosis license usage is abo...

by Angel_Castaneda in Collaborate
‎10-03-2022 07:45 AM
‎10-03-2022 07:45 AM
I currently receive alerts from the LicenseAnalyst once the license number has been exceeded, and the countdown before the WebUI shuts down.   I'm looking for a way to have an alert generate...
Add categories:
  • Alerting
Show results in replies (1)
  • Hi @Angel_Castaneda,   The LicenseAnalyst rule checks the WVLOG record (Prognosis Err...
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