The UCC Welcome / All PBXs dashboard in Prognosis Client/Web UI has some indicators when there are connectivity issues:
*The cluster collector log can provide more clues to the nature of the problem.
Next steps are to apply/re-apply the current Cisco Admin credentials into the PASSWORDS configuration in Prognosis, or to apply the Community String into the PASSWORDS configuration in Prognosis for SNMP connectivity, and also to check that specific services are up and running on the Cisco call managers, and/or try restarting the services on the Cisco servers.
Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.
Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.Join webinar