Highlighted
05 Base Camper

What is exactly MTPACT

Hello Community,

 

I am wondering about the event cmaMTPUtil80-95 that use, as base data,  MTPACT

 

MTPACT is defined as "the total number of media termiantion pin t MTP resources that are currentlu in use (active) on all MTP devicdes registered with this CUCM <...>"

 

We got this alarm... but while investigating with cisco RTMT it seems we did not reachers 80 pc of ALL AVAILABLE MPT (wich is an event that has sense)  but just 80pc on one box (one server). So a lot of other MTP were still available (and the event had no sense).

 

I would like to clarify this behaevior.

Can someone confirm what is MTPACT exactly ?

 

Thank you for your help


Chris

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: What is exactly MTPACT

Hello Christophe,

 

Combining the MTPACT (MediaTerminationPointsActive) and MTPTOT (MediaTerminationPointsResourceTotal) field values for all servers in a cluster is a complex customization because the CMASUM1 (CallManagerApplianceCallManagerSummaryStatus1) record is locked to a per server value.

 

The CMASUM1 record will need to use a combine of some type to add the values of all the servers in the cluster. This type of combine would require an Analyst to preform the combine or creation and use of a new Prognosis User Record to hold the combined data. Because of the complexity, this level of customization is typically done by IR Professional Services. Professional Services can provide training for users to create the customization, or create and deliver the custom solution.

 

The Prognosis Online Help links below discuss how to create an Analyst or User Record:

 

Unless someone is familiar with Prognosis Analyst or Prognosis User Records creation, trying to learn only from Prognosis Online Help pages can be very challenging.

 

The best recommendation is to contact the Account Manager about training or having the custom solution created.

 

Thank you,

Scott Baldwin

 

View solution in original post

4 REPLIES 4
Highlighted

Re: What is exactly MTPACT

Hello Christophe,

 

The MTPACT (MediaTerminationPointsActive) field from the CMASUM1 (CallManagerApplianceCallManagerSummaryStatus1) record is populated directly from Perfmon value MTPResourceActive. This data is collected from each server in the CUCM cluster.

 

The CmaMTPUtil80-95 Condition in the cmaMediaResourceAlerts Threshold is set to alert if a single server reaches 80% usage of its total MTPResourceAvailable value.

 

Although other servers in the CUCM cluster should have additional MTP resources, there is no guarantee this is true or desirable. Their could also be other considerations about using another server's MTP resources.
Examples:

  • The CUCM migiht only have 1 server with the CM service enabled.
  • Differing geolocation of the CUCM servers could cause unwanted network traffic between servers in the CUCM cluster.
  • Other network reasons to keep traffic/data isolated to a specific server/region/network segment.

 

Customization Options:

  1. The CmaMTPUtil80-95 Condition can be tuned to alert at a higher percentage than 80%.
  2. The CmaMTPUtil80-95 Condition could be set to total the number of MTP resources for the entire CUCM cluster instead of using a per server basis.
  3. The CmaMTPUtil80-95 Condition could be disabled. This would mean the CmaMTPUtilSpike Condition alerting at 95% usage would be the Condition to trigger for MTP usage issues.

 

Some of the options are simple to implement, others may require Professional Services to correctly tune the MTP alerts to desired functionality.

 

Thank you,

Scott Baldwin

 

Highlighted
05 Base Camper

Re: What is exactly MTPACT

Thank you for the information Scott, that was not what I understood from the doc and now I see Smiley Happy

Do you have an idea of the way to follow  to implement this solution "The CmaMTPUtil80-95 Condition could be set to total the number of MTP resources for the entire CUCM cluster instead of using a per server basis."

 

Chris

Highlighted

Re: What is exactly MTPACT

Hello Christophe,

 

Combining the MTPACT (MediaTerminationPointsActive) and MTPTOT (MediaTerminationPointsResourceTotal) field values for all servers in a cluster is a complex customization because the CMASUM1 (CallManagerApplianceCallManagerSummaryStatus1) record is locked to a per server value.

 

The CMASUM1 record will need to use a combine of some type to add the values of all the servers in the cluster. This type of combine would require an Analyst to preform the combine or creation and use of a new Prognosis User Record to hold the combined data. Because of the complexity, this level of customization is typically done by IR Professional Services. Professional Services can provide training for users to create the customization, or create and deliver the custom solution.

 

The Prognosis Online Help links below discuss how to create an Analyst or User Record:

 

Unless someone is familiar with Prognosis Analyst or Prognosis User Records creation, trying to learn only from Prognosis Online Help pages can be very challenging.

 

The best recommendation is to contact the Account Manager about training or having the custom solution created.

 

Thank you,

Scott Baldwin

 

View solution in original post

Highlighted
05 Base Camper

Re: What is exactly MTPACT

Thank you.  I really appreciate your help. This case is closed.

 

This answer is sad.Its like monitoring core CPU without having a global data.

Difficult to explain a professional dedicated monitoring solution cannot do that in a simple way :/. Perhaps you should consider the feature...

Webinar: Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.

Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.

Join webinar