Unable to add Cisco Unity Connection

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Unable to add Cisco Unity Connection

When i tried to add CUC as offline or with the WEB UI, i am getting error.

 

From Web UI - It says, no reply time out error

 

From Client - It adds up, and when i submit the configuration, it says,

 

Update system definitions and cluster files ...OK
Start new system definitions and cluster config ...OK
Update cluster processes and other configurations ...FAILED
ERROR: Failed to start 'IRCMD' even after trying 3 times:
ERROR: Error starting Configuration \XXXXXXXX\CLUSTER_CUC \XXXXXXX

 

 

Any help is appreciated. 

 

Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
Sage

Re: Unable to add Cisco Unity Connection

Hi  Devan Arumugam,

 

Thanks for your posts. 

 

To add CUC cluster into Prognosis monitoring, please ensure the CUC credetnails are configured correctly in Prognosis. I've included Online help : 

https://help.prognosis.com/prognosis/117/adding-a-cuc-offline-cluster-25171248.html

 

If this is a first time adding CUC cluster, you may want to confirm your license info to ensure "PROGNOSIS IP Telephony Unified Messaging" is included. You can check this from IRGUI / Windows Server Overview / Prognosis status / License detail. 

You can contact your Account Manager if you need assistance with your license options. 

 

Eg:

example.jpg

 

HTH

 

 

View solution in original post

2 REPLIES 2
Sage

Re: Unable to add Cisco Unity Connection

Hi  Devan Arumugam,

 

Thanks for your posts. 

 

To add CUC cluster into Prognosis monitoring, please ensure the CUC credetnails are configured correctly in Prognosis. I've included Online help : 

https://help.prognosis.com/prognosis/117/adding-a-cuc-offline-cluster-25171248.html

 

If this is a first time adding CUC cluster, you may want to confirm your license info to ensure "PROGNOSIS IP Telephony Unified Messaging" is included. You can check this from IRGUI / Windows Server Overview / Prognosis status / License detail. 

You can contact your Account Manager if you need assistance with your license options. 

 

Eg:

example.jpg

 

HTH

 

 

View solution in original post

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Re: Unable to add Cisco Unity Connection

Thanks LindaYu, Thats what I suspected too. Very much appreciated. Thanks. 

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