Showing results for 
Search instead for 
Did you mean: 

Troubleshooting winEvent log collection for skype

05 Base Camper

Troubleshooting winEvent log collection for skype

Hello All,

I configured the winevent collection for our skype. Since the DB is created , the web dashboard does not returns errors anymore, that's a good point.  Nevertheless, everythings stays empty.

I followed the documented syntax in the winevent configuration but I am wondering how to find the logs of the irWinEvent process in order to understand what's wrong.

Does someone know that ?


Tags (1)

Re: Troubleshooting winEvent log collection for skype

Hi Chris,


The default irWIN_Events trace log is located in <Prognosis>\Server\Configuration folder, the file name is irwin_events.log001 and irwin_events.log002 etc. Please check the trace files and see what the issue might be.

If you need further assistance please log a support case with the irfax and the trace log files, our support team will help troubleshoot.



Webinar: The Journey to Microsoft Teams - Readiness Phase (part 2)

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.

Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.

Join webinar