Tracking streams between handset > handset only

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IR Partner

Tracking streams between handset > handset only

Hi,

 

Is there a way to report on Finished calls that are of the type phone to phone and that do not involve an SBC or a gateway. I am trying to find a way to count all internal VOIP traffic on the system - any ideas?

 

Thanks

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Staff

Re: Tracking streams between handset > handset only

Hi Jon, 

 

As we discussed earlier, you are just looking at how many internal calls there have been across a time period. The solution I think we need will come from the Avaya Calls screen (see attached.) We will most likely need to tweak a display/database to show this over a longer period. We will discuss further no doubt, thanks, Dan.

 

 

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IR Partner

Re: Tracking streams between handset > handset only

Thanks Dan - looks like CDR is key here but on our system we are seeing mimal internal(IN) traffic.

 

I'll speak to the support guys to check our configuration is on order.

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IR Partner

Re: Tracking streams between handset > handset only

Ok - so my system is picking up SOME internal CDR but not all.  can anyone advise why this might be? I would expect internal traffic to be in the 100's per hour but I am only seeing 1 or 2 calls.

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IR Partner

Re: Tracking streams between handset > handset only

Seems like there is actually another step that you need to complete to track internal calls- I don't recall seeing this in your guide(but could be wrong).

 

On the Avaya, you need to add each extension into the intra switch CDR table(list intra switch CDR) which is a manula process - you cant seem to add ranges and there is a 5000 extension limit(well there is on 6.3).

 

One for the tech guys to comment on?

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IR Partner

Re: Tracking streams between handset > handset only

Further to this, i have since discovered that to enable intraswitch CDR across all extensions you need to enable the special applications form(SA# 8202)  which will then enable you to activate intraswitch CDR by COS, negating the need to add the extensions to the table i mentioned earlier. This allows you to apply intraswitch CDR to all relevant stations within a particular COS.

 

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