Getting the dreaded red ball with the exclimation when trying to run the Web SBC Reports except for the last 60 minutes. I noticed the hourly, 6 hourly, and daily DBs were not running for some reason but there was not DB config or command to start them back up. I created a DB collection from them so I could start them but I get prompted for input and I'm not sure what the input should be. Any suggestions or is there a better way to start them back up?
Solved! Go to Solution.
The SBC-Reporting Database Collection (DBC) initially collects the data from all the source SBC records.
The SBC-Reporting 1 Hourly, SBC-Reporting 6 Hourly and SBC-Reporting Daily are Database Summaries (DBSs).
The SBC-Reporting DBC data is summarized to the SBC-Reporting 1 Hourly DBS, which is summarized to the SBC-Reporting 6 Hourly DBS, which is summarized to the SBC-Reporting Daily DBS.
SBC Web Reports will access data from the various SBC-Reporting databases depending on the time range selected.
In normal operation a Database Collection (DBC) will show as Active (Blue Check) in Prognosis and Database Summaries (DBSs) will show as Active only when summarizing is in progress, but most of the time show as Inactive (Red X).
The database summaries are triggered by the RollUpAnalyst. The RollUpAnalyst acts based on rules in the RollUpScheduleTable.
Prognosis has several RollUp Displays to monitor and troubleshoot RollUp processes and failures. See the following Prognosis Online Help topic for details: AutoSummarization
Common causes for errors in Web Reports:
If additional SBC Web Report troubleshooting is needed, please open a Support Case and include:
Thanks Scott. I was able to get the jobs to run after modifying the node from /DEFAULT to #CurrentNode. The error I was seeing was node not found so hoping this is a proper solution. What do you think?
Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.
Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.Join webinar