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Prognosis Management server11.2 uc report component not showing

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Prognosis Management server11.2 uc report component not showing

Hi Guys,

i tried to install new Management server. i have installed SQL2012 and office 2010 and try to install prognosis management server UC reporting component not showing. please help how to proceed the same is the any document for installation steps and configuration.
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Community Manager

Re: Prognosis Management server11.2 uc report component not showing

Nagaraja C said
Hi Guys,

i tried to install new Management server. i have installed SQL2012 and office 2010 and try to install prognosis management server UC reporting component not showing. please help how to proceed the same is the any document for installation steps and configuration.  


Hi Nagaraja,

Once you complete the prognosis installation you must run the SetupUCReporter command. Please use the link below to teh Prognosis online help one running the setupucreporter.exe.

http://help.prognosis.com/dr/Prognosis_11-1/mergedProjects/UC_Reporter/RunSetupCommand.htm?zoom_highlight=SetupUCREporter+exe
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Re: Prognosis Management server11.2 uc report component not showing

Hi Levon,

Thanks for the reply but my question is while installing time this component not showing in prognosis 11.2. is it normal?
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Community Manager

Re: Prognosis Management server11.2 uc report component not showing

Hi Nagaraja,

the check box for UC Reporter has been removed from the installer as a user selectable option however the components are still there as part of the Prognosis installation. It is necessary to run everything from command line as Levon mentioned in his post above.

Let us know if you run into any issues and we are glad to assist.

Thanks!
Randy
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Re: Prognosis Management server11.2 uc report component not showing

Hi Randy,

Thanks for clarifications Smiley Happy
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Community Manager

Re: Prognosis Management server11.2 uc report component not showing

No worries!
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Community Manager

Re: Prognosis Management server11.2 uc report component not showing

Hi Nagaraja,

Here is the online help topic with the syntax for that command. There are certain things it is fussy about:

http://help.prognosis.com/dr/Prognosis_11-2/mergedProjects/UC_Reporter/RunSetupCommand.htm

SQL Permissions
Office Version (2010 is fine)
DCOM settings

If you attempt to run the command and get an error, either post it here and I will be able to let you know which of the above might need tweaking, or just log a support case and include an irfax and screenshot fo the command being run and the messages it has.
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