Packet Loss issues in calls - how to use Path Insight to investigate further

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Community Manager

Packet Loss issues in calls - how to use Path Insight to investigate further

Prognosis is identifying calls with high Packet Loss - how can I use Path Insight to investigate further?

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Community Manager

Re: Packet Loss issues in calls - how to use Path Insight to investigate further

Here's a short video (55 seconds) on how to use Path Insight to investigate high packet loss issues.

 

 

 

Steps in this video:

1. Network, Network > Devices
2. Follow the Red dot icons: router ---- > interface
3. Packet Loss on the interface, causal analysis
4. connected hosts that are affected

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2 REPLIES 2
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Community Manager

Re: Packet Loss issues in calls - how to use Path Insight to investigate further

Here's a short video (55 seconds) on how to use Path Insight to investigate high packet loss issues.

 

 

 

Steps in this video:

1. Network, Network > Devices
2. Follow the Red dot icons: router ---- > interface
3. Packet Loss on the interface, causal analysis
4. connected hosts that are affected

View solution in original post

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Staff

Re: Packet Loss issues in calls - how to use Path Insight to investigate further

@GeraldC1 this is an excellent example of "every day usage of Prognosis"!  Please keep these coming, as eventually we will have training based on product adoption instead of product configuration. 

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