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Is there a way to increase the Avaya Finished Voice Streams display time beyond standard 24hrs?

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05 Base Camper

Is there a way to increase the Avaya Finished Voice Streams display time beyond standard 24hrs?

In Prognosis 11.7 is there a way to increase the display of Avaya Finished Voice Streams for a particular extension  beyond 24hrs  and possibly set it to a week or longer?    The CDR retention appears to be set to 65 days by default so the data should be there to pull from. 

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Re: Is there a way to increase the Avaya Finished Voice Streams display time beyond standard 24hrs?

Hi Nathan,

 

Yes it is possible to extend the time range. To show the voice streams for a longer period, the replay document will need to be modified to replay the historical data in longer time, eg "Relative to current time" 7 days ago, then republish this document. Recommend to build this display as a custom display (eg add a new "7 Days Ago" link next to the "48 Hours Ago" link), and also need to build a "7 Days Ago" replay document and publish it, then add the main display to the Key Display list.


Regards

David

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