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How to remove alerting on specific sip trunk

10 Guide

How to remove alerting on specific sip trunk

Hello Team,

 

Please let us know how to remove alerting on specific SIP Trunk,  I see the thereshold Threshold: Syslog-CUCM and condition is Condition: Cucm_SIPTrunkOOS, from here the alerts are triggering,

 

I want to stop a specific sip trunk alerting, How can i do this. Please suggest.

 

Regards,

Phani

3 REPLIES
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Re: How to remove alerting on specific sip trunk

Hello Phani,

 

The only way to prevent the Cucm_SIPTrunkOOS Condition in the Syslog-CUCM Threshold from alerting is to update the Where Clause of the Condition to filter out results for the desired trunk.

 

The current Where Clause should be similar to:

   CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS"

If the trunk name showing in the alert is "Trunk 500", then the Where Clause should be changed to:

  CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS" AND NOT CONTAINS "Trunk 500"

To filter out another trunk named "Trunk 1000" the Where Clause should be changed to:

  CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS" AND NOT CONTAINS "Trunk 500" AND NOT CONTAINS "Trunk 1000"

 

Continue in this pattern to add more trunks to filter out of the alerts.

 

Thank you,

Scott Baldwin

 

10 Guide

Re: How to remove alerting on specific sip trunk

Hello Scot,

 

Thanks for the response.

 

I have tried by making changes which you have given win where cluase but i am getting an error. Please find the screen shot and let me know if we need any more changes.

 

 

wherecluse error.GIF

 

Regards,

Phani

Tags (1)

Re: How to remove alerting on specific sip trunk

Hello Phani,

 

The screen capture shows the Windows Client as:
CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS" AND NOT CONTAINS "MA-HK-CUBE" AND NOT CONTAINS "NYC-BG310"

 

The error is caused because their is no field referenced for the "NOT CONTAINS" clause.

 

Adding the field ClusterName (CLUSTER) to the Where Clause as follows should resolve the error:

CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS" AND CLUSTER NOT CONTAINS "MA-HK-CUBE" AND CLUSTER NOT CONTAINS "NYC-BG310"

 

Thank you,
Scott Baldwin

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