I need to generate incoming alerts for highly visible incoming calls. I am attempting to grab the data from the "Avaya Calls Central" Database Replay. I want to trigger on the "VDN" that is called. I see the calls in the display, but am unsure as to how to get the threshold to trigger. I created a threshold condition under the Avaya Alert Threshold, with the Where Clause looking at the AvayaCDRRecord / AvayaCDRVDN key and here is the Where Clause (VDN = "19957784474").
It is not triggering. Any suggestions?
Solved! Go to Solution.
what do you have in "Nodes to Monitor" tab? If its still #DefaultNode then your threshold is looking for CDR data on the monitoring node. You'd need to point it to nodegroup or indiviual PBX that you are getting data from.
Thanks for the suggestion. That actually was the issue. I was not pointing to the PBX. Alwasy the simplest solution!
Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.
Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.
Join webinarMembers | Likes |
---|---|
38 | |
23 | |
8 | |
6 | |
5 |