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Error 41 : The node for specified OwlId (PrognosisStatus) is not found. Please refresh your browser.

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Error 41 : The node for specified OwlId (PrognosisStatus) is not found. Please refresh your browser.

Hello,

 

We had an LDAP sync issue between our CUCM clusters and AD. After that is resolved, the prognosis webpage started to throw an error and keeps crashing in various browsers. I even restarted the prognosis service in all the nodes and this doesn't solve the problem. 

 

The complete error is :

 

Prognosis has encountered an error. Please contact your system administrator with a screenshot and URL.
Error [41]: : The node for specified OwlId (PrognosisStatus) is not found. Please refresh your browser.

 

This appears when the web page loads and within a minute it crashes the page as well.

 

Any help is appreciated. Thanks. 

2 REPLIES 2

Re: Error 41 : The node for specified OwlId (PrognosisStatus) is not found. Please refresh your browser.

Hello Devan Arumugam,

 

"Error 41 : The node for specified OwlId (PrognosisStatus) is not found" is an uncommon error.

 

A reinstall of Prognosis on the Managing Node may be required. If a reinstall is needed, then any customizations (Extended Solutions, Key Displays and Mashups) would need to be redeployed on the Managing Node after the reinstall is complete.

 

Opening a case for Support to review the error is best next step. Include a fresh irfax from the Managing Node and screen capture(s) of any error(s) seen.

 

Thank you,

Scott Baldwin

 

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Re: Error 41 : The node for specified OwlId (PrognosisStatus) is not found. Please refresh your browser.

Thanks Scott. Let me open up a case. 

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