I want to build a threshold so that when the number of stations registered in a region drops by say 10% or more than 10 handsets, we get an email alert.
The individual station registration information is available in AVayaIPStationRegisteredIPStations, and I can build a display which shows me the information by region. I can write a threshold when an individual station is not registered but I can't figure out how to write a threshold that will alert us when the total number of stations registered drops below a threshold. I assume I need to build some sort of summary that I can then monitor with a threshold.
Anyone done something similar or who can point me in the right direction
unfortunately, combines are not supported in the thresholds. In order to achieve what you mentioned, we either need to create a new summary record, or do it using an analyst. If you needed it available in a record so that you can create custom thresholds on it, check with your account manager for further assistance.
The analyst for this is VERY easy and something we typically implement with our Automated Teller Machine (ATM) monitoring solution... I'm not sure what record you need this for but it would not take me very long to adapter it to any record that has a status to trigger off of..
Are you familar with Analysts or have any service hours?
I haven't looked at Analysts before but interested to see how this could be done. IS there some documentation or tutorial you could point me to, there doesn't seem to be much in the help files
I don't think we have any service hours
The Prognosis online help has a section about Analyst to start with. Please visit the links below for details.
Writing Analyst Rules:
It also provides many examples:
Using Analyst function, you could use multiple Prognosis records (unlike threshold condition in which you can only use one record in one condition) and do data calculations too based on the where clause or IF condition, for example. For this particular requirement, you can calculate the Total of registered stations and send alert.
If you need further assistance in building Analyst rules please engage our professional service team to help.
Our Help on Analysts is there but it hasn't been updated/gone through in a long time.. so it is incredibly unorganized, hard to follow, and doesn't follow any best practices.. the examples that are there also don't supply what you want but it is at least an example. .
If you tell me the record when I get back from traveling on the road I might be able to post a full example doing what you want.
We offer a training course and if you attended summit there is the deck I used there.
There are a couple of places the data is available AvayaPhone and AvayaIPStationsRegisteredIPStations.
My preference is to use AvayaPhone as that has other phone objects I would like be aleerted to if they were down.
Screen shots of the two data views.
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