Cisco Phone unregistered report

05 Base Camper

Cisco Phone unregistered report

Does Prognosis or pathinsight provide unregistered phone details with casuse of the phone resetting for specific duration?

Example: If the phones have been unregistered and reregistered due to network timeout error or call manager issue wnated to generate a report how many phones went down during the time with the reason.

3 REPLIES 3
Staff

Re: Cisco Phone unregistered report

Hello Prabhu, 

 

Prognosis does not have this specific information out of the box.

 

The CallManagerAppliancePhone (CMAPHONE) record contains the following fields: 

  • LastRegisteredTime
  • LastUnregisteredTime
  • LastStateChangeTime
  • LastStateChangeReason

A custom display can be created using a Where Clause with any of the above fields to create a custom report. 

This detail can be found in our Prognosis Online Help link: Creating a Display 

If you would like the display created for you, the Account Manager can connect you with Professional Services group.

 

Thanks, 
Dale  

05 Base Camper

Re: Cisco Phone unregistered report

Hi Dale,

Thank you for your quick and prompt response. Is the CallManagerAppliancePhone record is the different appliance other than the call manager?

Yes we wanted to setup such report and will discuss with our Account manager if it is not existing with our prognosis setup.

Staff

Re: Cisco Phone unregistered report

Hello Prabhu, 

 

The CallManagerAppliancePhone is the CUCM phone record. 

 

I will contact your Account Manager and request he reaches out to you in regards to the requested report. 

Thanks,
Dale 

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