Does Prognosis or pathinsight provide unregistered phone details with casuse of the phone resetting for specific duration?
Example: If the phones have been unregistered and reregistered due to network timeout error or call manager issue wnated to generate a report how many phones went down during the time with the reason.
Prognosis does not have this specific information out of the box.
The CallManagerAppliancePhone (CMAPHONE) record contains the following fields:
A custom display can be created using a Where Clause with any of the above fields to create a custom report.
This detail can be found in our Prognosis Online Help link: Creating a Display
If you would like the display created for you, the Account Manager can connect you with Professional Services group.
Thank you for your quick and prompt response. Is the CallManagerAppliancePhone record is the different appliance other than the call manager?
Yes we wanted to setup such report and will discuss with our Account manager if it is not existing with our prognosis setup.
The CallManagerAppliancePhone is the CUCM phone record.
I will contact your Account Manager and request he reaches out to you in regards to the requested report.
Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.
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