Cisco Meeting Server not working

Highlighted
05 Base Camper

Cisco Meeting Server not working

Following instructions for 11.5P1 and we are unable to get CMS to work:

 

http://help.prognosis.com/docs/WX2QYCMIJ2WEFQV66ZVSF5KRZUK4XHBPPHLL4AY/Prognosis_11-5/index.htm

 

What are the dependencies of this?  Just wondering if there is something else we need to turn on.  Prognosis shows the exe running but when we run wireshark nothing shows communicating with the server until we manually log in to the server from the monitor.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: Cisco Meeting Server not working

Hi Matt, 

 

First thing is to check if these things are in the license file:

  • 'CTS' license code. 
  • 'OsTypeAll=FFFE FFFF 07FF'

If either are missing, make sure request a new license from your IR account manager.

HTH

License-contents-for-CMS-in-11.5.png

 

View solution in original post

2 REPLIES 2
Highlighted
Community Manager

Re: Cisco Meeting Server not working

Hi Matt, 

 

First thing is to check if these things are in the license file:

  • 'CTS' license code. 
  • 'OsTypeAll=FFFE FFFF 07FF'

If either are missing, make sure request a new license from your IR account manager.

HTH

License-contents-for-CMS-in-11.5.png

 

View solution in original post

Highlighted
05 Base Camper

Re: Cisco Meeting Server not working

Hi Gerald,

 

We have CTS but not the OsTypeAll setting you are showing.  We are showing OsTypeAll (-2).  Not sure what setting does but looks like we need a new license file cut.  Working with support now on this.  Hopefully this will be the cure.

 

Thanks!

Webinar: Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.

Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.

Join webinar