cancel
Showing results for 
Search instead for 
Did you mean: 

Cisco Meeting Server not working

IR Partner

Cisco Meeting Server not working

Following instructions for 11.5P1 and we are unable to get CMS to work:

 

http://help.prognosis.com/docs/WX2QYCMIJ2WEFQV66ZVSF5KRZUK4XHBPPHLL4AY/Prognosis_11-5/index.htm

 

What are the dependencies of this?  Just wondering if there is something else we need to turn on.  Prognosis shows the exe running but when we run wireshark nothing shows communicating with the server until we manually log in to the server from the monitor.

2 REPLIES
Highlighted
Community Manager

Re: Cisco Meeting Server not working

Hi Matt, 

 

First thing is to check if these things are in the license file:

  • 'CTS' license code. 
  • 'OsTypeAll=FFFE FFFF 07FF'

If either are missing, make sure request a new license from your IR account manager.

HTH

License-contents-for-CMS-in-11.5.png

 

IR Partner

Re: Cisco Meeting Server not working

Hi Gerald,

 

We have CTS but not the OsTypeAll setting you are showing.  We are showing OsTypeAll (-2).  Not sure what setting does but looks like we need a new license file cut.  Working with support now on this.  Hopefully this will be the cure.

 

Thanks!

Blog: Prognosis 11.5 - Unified Communications updates

Prognosis 11.5 is now available. This update streamlines management and administration to reduce operations costs. Expands monitoring and insight for Cisco video conferencing systems, and improves visibility, monitoring, troubleshooting, and end-to-end performance insights to ensure an overall quality of experience for UC users and meetings.

Read blog