cancel
Showing results for 
Search instead for 
Did you mean: 

Avaya Phone Status - Idea/Suggestion

Highlighted
IR Partner

Avaya Phone Status - Idea/Suggestion

How feasible would it be to add a field in the dashboard 'IP phones with status down' to also show a timer which tracks how long they have been down for. This would be a great compliment to managing capacity for your customer - I'd imagine something like this would be quite resource intensive but would be interested to hear if this may be possible?

 

Thanks

 

 

 

6 REPLIES

Re: Avaya Phone Status - Idea/Suggestion

Hello Johnathan,

 

The AvayaPhone (AVPHONE) record has a field that shows when the status changed. The Avaya Phones Display included with Prognosis uses a different record called AvayaStatus (AVSTATUS), but this record doesn't contain the status change time field.

 

A Custom Display based on the AvayaPhone (AVPHONE) record could provide the desired information.

 

Thank you,

Scott Baldwin

 

IR Partner

Re: Avaya Phone Status - Idea/Suggestion

Thanks Scott

 

What actually would this look like if it were added to a custom display? By status change, is this looking at registsred/un registered or another type of state?

 

Thanks

 

 

Re: Avaya Phone Status - Idea/Suggestion

Hello Johnathan,

 

The AvayaPhone (AVPHONE) record includes fields:
• CurrentStatus: shows Up or Down. I believe for IP Phones this indicates registered or not.

• TimeChanged: shows when the status changed.

 

A Display/Dashboard could be created to only show down extensions and their status change time.

 

The Professional Services Organization might already have some customizations showing this and other desired data, but I don't know.

 

Thank you,

Scott Baldwin

 

Community Manager

Re: Avaya Phone Status - Idea/Suggestion

Hi Jon,

 

Another thing, because the last change time stamp field in AvayaPhones record gets reset and lost when Prognosis restarts or irAvaya_PBX.exe restarts, then the Prognosis Availability can be used to track the down time better as it is not affected by restarts (time stamps get written to persistent files on disk so that they are not lost by restarts).

 

Here is a short video (3.5 minutes) on how to use Prognosis Availability to more accurately monitor for phones that have been down for a long time / went down before Prognosis restarts.

 

 

Steps in the Video (and additional suggestions):

On the Monitoring node in the Prognosis Client

1. create a display of
AvayaPhone:
Record: AvayaPhone (AVPHONE)
Fields: NodeName, Extension, CurrentStatus, TimeChanged
Where clause: ALL
Refresh: 1 minute
Nodes: EntireNetwork
Sort by: CurrentStatus, Node, Extension

Availability:
Record: MpAvailability (AVMON)
Fields: StateCurrent, StateChangeTimeLast, SubIDPrimary, SubIDSecondary
Where clause: THLDCOND contains "AvayaPhone"
Refresh: 1 minute
Nodes: (no change required - default node)
Sort: StateCurrent, ID

 

2. create an availability threshold:
- AvayaPhone-DN condition:
WhereClause: AvayaPhone CURRSTAT<>"UP"
Name: AvayaPhone-DN
Timing: 5 minutes
Message Defaults: AvayaPhone-DN, no Off Event
Message Destinations: no Off Event
Availability message destination:
ID: ^SRCNODE@ @AVPHONE.EXTNSION@@
^SRCNODE@
@AVPHONE.EXTNSION@@
'Configure new entity'
Nodes to Monitor: EntireNetwork


- AvayaPhone-UP condition:
WhereClause: AvayaPhone CURRSTAT="UP"
Name: AvayaPhone-UP
Timing: 5 minutes
Message Defaults: AvayaPhone-UP, no Off Event
Message Destinations: no Off Event
Availability message destination:
ID: ^SRCNODE@ @AVPHONE.EXTNSION@@
^SRCNODE@
@AVPHONE.EXTNSION@@
'Configure new entity'
Condition Pair: AvayaPhone-DN
Nodes to Monitor: EntireNetwork

 

Additional Steps:
3. Set larger memory limit:
Rule of thumb: 100MB per 10,000 rows.
for under 30,000 phones, 300MB

In PROGNOSIS config:
SET MEM-SIZE ( IRavcol.EXE, 300 )
Start

4. If need to start again (and OK to lose down times of all entities in Availability):
Stop Threshold
Stop Prognosis
Move avpers\* out
Start Prognosis
Then start the adjusted threshold should put back fresh rows reflecting the latest changes.

Tags (1)
IR Partner

Re: Avaya Phone Status - Idea/Suggestion

Hi Gerald - this is great.

 

I'll try this later and see how i get on.

 

Regards jon

 

IR Partner

Re: Avaya Phone Status - Idea/Suggestion

Hi Gerald

 

Thank you again for compiling this- so far so good but I am up to building the threshold but your video seems to run in double time. Are you able to slow it down as I am missing some bits to get this working.

 

Thanks in advance

 

Regards Jon

Blog: Prognosis 11.5 - Unified Communications updates

Prognosis 11.5 is now available. This update streamlines management and administration to reduce operations costs. Expands monitoring and insight for Cisco video conferencing systems, and improves visibility, monitoring, troubleshooting, and end-to-end performance insights to ensure an overall quality of experience for UC users and meetings.

Read blog