Showing results for 
Search instead for 
Did you mean: 

Avaya PBX connection status shows – NO in UCC Welcome

Avaya PBX connection status shows – NO in UCC Welcome

The Avaya PBX was showing connected (YES) but it’s now showing NO connection, sometimes, this issue will occur as companies change their security credentials but forget to update Prognosis of this.


Steps to follow:


  • Ensure that you can log into the PBX with credentials used in Prognosis
  • Once confirmed, ensure the same credentials are used in Prognosis
  • Restart the Avaya configuration


Watch this short how to video to learn more.


Webinar: The Journey to Microsoft Teams - Readiness Phase (part 2)

Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.

Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.

Join webinar