Apologies - I may of asked this before
What can we get from Prognosis for managing announcemnet use? is there anything out of the box or is it an extended solution?
Prognosis gathers announcement information including usage data. Below is a list of Prognosis records with announcement data:
Unfortunately, the announcement records are not used in any Prognosis Displays/Dashboards. A Display will need to be created to view the data.
Are these commands enabled out of the box or do we need to do anything for Prognsis to start gathering the relevant detal via SAT polling?
Gathering of Avaya Communication Manager announcement data is part of a standard Prognosis UC License, and the irAVAYA_PBX.ini file will need to contain AdvancedReporting=true in the [SAT] section.
Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.
Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.Join webinar