IR Partner

Avaya CDR - UCID

Hi,

 

Is it possible for Prognosis to show/accept UCID data if enabled on the CDR form - is this a supported field?

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: Avaya CDR - UCID

Hello Johnathan,

 

Yes, Prognosis natively supports the UCID field from Avaya Communication Manager CDR, but this reqires some Prognosis customization.

 

The UCID field can be enabled in Avaya Communication Manager CDR form (as you mentioned). Then Prognosis will need to be customized to correctly interpret the CDR output and include the UCID field into the Prognosis AvayaCdrRecord. The change to Prognosis to include the customized CDR output typically requires a Consulting team engagement.

 

Thank you,

Scott Baldwin

 

View solution in original post

2 REPLIES 2
Highlighted

Re: Avaya CDR - UCID

Hello Johnathan,

 

Yes, Prognosis natively supports the UCID field from Avaya Communication Manager CDR, but this reqires some Prognosis customization.

 

The UCID field can be enabled in Avaya Communication Manager CDR form (as you mentioned). Then Prognosis will need to be customized to correctly interpret the CDR output and include the UCID field into the Prognosis AvayaCdrRecord. The change to Prognosis to include the customized CDR output typically requires a Consulting team engagement.

 

Thank you,

Scott Baldwin

 

View solution in original post

Highlighted
IR Partner

Re: Avaya CDR - UCID

Thanks Scott - thats great

 

Regards Jon 

Webinar: Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.

Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.

Join webinar