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Instalation on Windows Server 2012 r2

05 Base Camper

Instalation on Windows Server 2012 r2

Good afternoon, I need to install version 11.4 but when looking for the license can not find the machine, I put the route of it without success, you can help me to know where I keep it, its URGENT, please help Me.


Re: Instalation on Windows Server 2012 r2


Your question is not compeltely clear on what you are experiencing, but hopefully one of these will give you your answer:

  1. When installing it should generally be in the same directory as the installer, it does not need to be though it just needs to be in short enough of a path that the installer can still utilize it, generally on the same server and not on a long UNC network path.
  2. When doing upgrades a valid license needs to exist in the \Server\Configuration\  directory.
  3. After any installation it will be located in \Server\Configuration\ directory.


IMPORTANT: If installing 11.x and you are upgrading from a pre-11.0 version of Prognosis you need to request a new license, your 10.x, 9.x, 8.x, etc license will not work on a 11.x+ release.  For customer with a current license / maintenance this is free, it just has to be requested from your account manager. 



If my answer helped you today, please be sure to mark the resolved button to assist others.

Christopher R Souser - Sr. Services Solution Engineer, Payments & Infrastructure – MSci. PA, CISSP, ITIL.
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