cancel
Showing results for 
Search instead for 
Did you mean: 

How to connect an agent successfully to UC Assessor

Community Manager

How to connect an agent successfully to UC Assessor

This articles gives tips on how to connect an agent successfully to UC Assessor.

 

Have you created an agent inside UC Assessor? 

If you have Installed the agent but unsure if its connected please visit the page you created the agent and look for the "Never Connected" or "Connected" status next to the Name you have the agent.

 

mceclip4-uca.png

Firewall connectivity

Within a couple of minutes the Prognosis agent should show as successfully connected. If this doesn't happen you should review the Firewall requirements

 

Is the agent installed and running?

After downloading and installing the agent there is a way to check if the agent is running from the computer it was installed.

  • From the windows computer the agent was installed on open the "Task Manager"
  • Click on the "Services" tab
  • Look for a service called 'Prognosis Agent Service', this should be shown as 'Running'. On installation the service should be started automatically.

mceclip3-uca.png

Tags (1)
Blog: Path Insight key 11.5 release highlights

The latest version of Path Insight is now available together as part of the Prognosis 11.5 release, and contains a lot of exciting updates that can be used for deeper dive network troubleshooting. In this blog post we cover some of the key highlights in the latest version of Path Insight.

Read blog
Top Liked Members