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Feature Overview of Prognosis for UC Cloud

Community Manager

Feature Overview of Prognosis for UC Cloud

At a glance

IR Prognosis for UC Cloud lets you easily locate Skype for Business Online sessions for a user by SIP URI, name, or PSTN extension, then drill-down to a specific call to get quick insights into potential issues as well as quality and diagnostic metrics.

 

feature-overview1.png

Call Details: Troubleshooting a call

After searching for a user's conversations, you can view a list of their conversations then click on a relevant conversation for more details. The main call features shown in Call Details is

  • Conversation Insights helps you to quickly identify the most likely reasons for a problematic call
    feature-overview2.png
  • Get detailed quality information about the call, including:
    • Network MOS
    • Jitter
    • Latency
    • Packet Loss
    • Skype for Business client Version
    • Headset identification

feature-overview3.png

  • Diagnostic information with reason and descriptions

feature-overview4.png

feature-overview5.png

Conversation Search: Finding the Skype conversation to troubleshoot

The primary screen helps you get started by locating a user and their conversation from a specified time range.

  • Restrict your search by user and time ranges
    feature-overview6.png
  • Select a custom time range specifying the time and date of the start and end range
    image (1).pngfeature-overview7.png
  • Filter by conversation modality (Audio, IM, AppSharing and Other)
    feature-overview8.png
  • Fast type-ahead search to quickly locate users homed on your Skype for Business Online account
    feature-overview9.png
  • Identify problematic calls at a glance with call outs on degraded call metrics and error responses
    feature-overview10.png

IR Prognosis Path Insight integration

Integrate easily with your IR Prognosis on-premises solution to quickly link through from the network nodes on a call to Path Insight for further troubleshooting and analysis at the network level.

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Blog: Path Insight key 11.5 release highlights

The latest version of Path Insight is now available together as part of the Prognosis 11.5 release, and contains a lot of exciting updates that can be used for deeper dive network troubleshooting. In this blog post we cover some of the key highlights in the latest version of Path Insight.

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