how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

[GeraldC1]

how to drill down into Base 24 ATM and POS transaction exceptions?

[GeraldC1 · Accepted solution]

Here's a short video on how to drill down into Base24 ATM and POS transaction exceptions (in transaction surveillance).

Steps in this video:

Client:

1. Knowledge > Welcome to PROGNOSIS Cross Platform Systems Management
2. IRFORE
3. Base24
4. ATM
5. Transaction Surveillance
6. Exceptions

To switch to POS exceptions:

1. In the previous tab of Recent Transactions, select
2. POS
3. Exceptions

Web UI:

1. Group navigation panel: Payments > BASE24
2. Instance navigation panel: \IRFORE
3. ATM
4. Transaction Surveillance
5. Exceptions

To switch to POS recent exceptions,

1. Instance navigation panel: \IRFORE
2. POS
3. Transaction Surveillance
4. Exceptions

(Further filtering can be selected for Denial, Reversals, Stand-ins and Timeouts )