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how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

GeraldC1
Community Manager

how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

how to drill down into Base 24 ATM and POS transaction exceptions?

1 ACCEPTED SOLUTION

Accepted Solutions
GeraldC1
Community Manager

Re: how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

Here's a short video on how to drill down into Base24 ATM and POS transaction exceptions (in transaction surveillance).

 

 

Steps in this video:

 

Client:

  1. Knowledge > Welcome to PROGNOSIS Cross Platform Systems Management
  2. IRFORE
  3. Base24
  4. ATM
  5. Transaction Surveillance
  6. Exceptions

 

To switch to POS exceptions:

  1. In the previous tab of Recent Transactions, select
  2. POS
  3. Exceptions

 

Web UI:

  1. Group navigation panel: Payments > BASE24
  2. Instance navigation panel: \IRFORE
  3. ATM
  4. Transaction Surveillance
  5. Exceptions

 

To switch to POS recent exceptions,

  1. Instance navigation panel: \IRFORE
  2. POS
  3. Transaction Surveillance
  4. Exceptions

 

(Further filtering can be selected for Denial, Reversals, Stand-ins and Timeouts )

View solution in original post

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1 REPLY 1
GeraldC1
Community Manager

Re: how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

Here's a short video on how to drill down into Base24 ATM and POS transaction exceptions (in transaction surveillance).

 

 

Steps in this video:

 

Client:

  1. Knowledge > Welcome to PROGNOSIS Cross Platform Systems Management
  2. IRFORE
  3. Base24
  4. ATM
  5. Transaction Surveillance
  6. Exceptions

 

To switch to POS exceptions:

  1. In the previous tab of Recent Transactions, select
  2. POS
  3. Exceptions

 

Web UI:

  1. Group navigation panel: Payments > BASE24
  2. Instance navigation panel: \IRFORE
  3. ATM
  4. Transaction Surveillance
  5. Exceptions

 

To switch to POS recent exceptions,

  1. Instance navigation panel: \IRFORE
  2. POS
  3. Transaction Surveillance
  4. Exceptions

 

(Further filtering can be selected for Denial, Reversals, Stand-ins and Timeouts )

View solution in original post

Tags (1)