Unable to view documents folder

[Venkatesh]

Hello Team,

We are unable to view documents folder Tabin prognosis thick client.

Can you please provide me the steps how to enable it.

Thanks,

Venkatesh

[SCOTT_BALDWIN · Accepted solution]

Hello Venkatesh,

It seems the Shortcuts for the Document Navigator window have been lost. The Shortcuts will need to be re-added.

Use the following information and link to re-add the default Shortcuts to the Document Navigator window:

• Check to make sure the following directories are present on the server:
  • <Drive>:\Prognosis\User Interface\Knowledge
  • <Drive>:\Prognosis\User Interface\My Displays & Configurations
  • If the directories are NOT present, open a Support Case for direct help resolving the issue.
• This Prognosis Online Help link provides information on re-adding the shortcuts: Shortcuts to Document Directories
  • The 2 directories above are the default Shortcuts in the Document Navigator window.
  • Re-add these directories using the Prognosis Online Help page.

Thank you,

Scott Baldwin

[Venkatesh · Accepted solution]

Hello Scott,

Thanks for your quick response. I have verified the directories were present on the server and i have Re-Add the these directories again.

Now the Document folder are showing correctly.

Appreciate your help on this issue Scott.

Thanks,

Venkatesh

[SCOTT_BALDWIN]

Hello Venkatesh,

Great to hear the information allowed re-adding the Shortcuts to Document Navigator. Thank you for the feedback.

Thank you,

Scott Baldwin