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TelePresence devices status are showing unlicensed

Venkatesh
10 Guide

TelePresence devices status are showing unlicensed

Hi All,

 

We recently upgraded the prognosis version 11.3 to 11.4. I belive 11.4 version is able to capble to monitor telepresence devices. But we see the TelePresence devices status showing unlicensed. Please find the screen shot below.

 

Telepresence.PNG

 

Is it required addtional licneses to monitor the telepresence device or do we need to change any configurations in prognosis to bring the status online for this devices.

 

 

 

Thanks,

Venkatesh

2 ACCEPTED SOLUTIONS

Accepted Solutions
Scot_Clark
Sage

Re: TelePresence devices status are showing unlicensed

Hello Phani,

 

I have your case open on this issue.  Like Gerald mentioned it is a combination of have the CTS product code, which your license  file currently does not have and the passwords configuration entry for the object "cts:<clustername>"

 

View solution in original post

Venkatesh
10 Guide

Re: TelePresence devices status are showing unlicensed

Hello Scot & Gerald,

 

Thanks for your responses.

We have added new licnese file in the prognosis configuration and also we have added the passwords configuration entry for the object "cts:<clustername>" after that the we able to see Telepreasence devices up in prognosis server.

 

I am really appreciate your help here.

 

 

Thanks,

Venkatesh

View solution in original post

5 REPLIES 5
GeraldC1
Community Manager

Re: TelePresence devices status are showing unlicensed

Hi Ven

 

That's a great reason to upgrade to Prognosis 11.4 as it has a number of improvements for Cisco Video Telepresence montioring. See release notes for details.

 

You are correct that the licensing has been reworked as well and you'll need your IR Account manager to convert the licensing over.

 

HTH

GeraldC1
Community Manager

Re: TelePresence devices status are showing unlicensed

Hi Ven, 

 

furthermore,

adding  @PhanindraAtchi   

 

1- "CTS" code missing in "C:\Prognosis\Server\Configuration\license"  causes this in 11.4.
(organise with IR/Ed to get a new one and save it there).

 

 

2- Then adding credentials into PASSWORDS config should give you metrics from them:

Help:  Prognosis for Unified Communications > Cisco Unified Communications Manager > Configuration > Optional Configurations > TelePresence/Video

 

 

 

3- This will consume your endpoint licensed number of devices:

Desktop Video (TP5xx) 10
Collaboration Room Level 1 (TP1xxx) 30
Collaboration Room Level 2 (TP3xxx) 50
Immersive TelePresence 100

 

 

HTH

PhanindraAtchi
10 Guide

Re: TelePresence devices status are showing unlicensed

Thank you All,

 

I am following up this with Ed .

 

Regards,

Phani

Scot_Clark
Sage

Re: TelePresence devices status are showing unlicensed

Hello Phani,

 

I have your case open on this issue.  Like Gerald mentioned it is a combination of have the CTS product code, which your license  file currently does not have and the passwords configuration entry for the object "cts:<clustername>"

 

View solution in original post

Venkatesh
10 Guide

Re: TelePresence devices status are showing unlicensed

Hello Scot & Gerald,

 

Thanks for your responses.

We have added new licnese file in the prognosis configuration and also we have added the passwords configuration entry for the object "cts:<clustername>" after that the we able to see Telepreasence devices up in prognosis server.

 

I am really appreciate your help here.

 

 

Thanks,

Venkatesh

View solution in original post