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Prognosis installation on Linux with LDAP user: irlicapp getting "Could not get effective user's name" error and installation terminated

David_Sun
Expert

Prognosis installation on Linux with LDAP user: irlicapp getting "Could not get effective user's name" error and installation terminated

When using LDAP user to install Prognosis on Redhat Linux server (32 bit), if the required LDAP client package is not installed on the Linux server, the below error can show up in the console and installation log:

 

User accepted all terms of Integrated Research EULA.

      Licensed for SRT

     Start irlicapp at Fri Oct 2 14:30:43 MDT 2020.

     Generating configuration information (this may take several minutes)...2020-10-02   14:30:43 00001045 utilxpic        00593  Not Init 11.5.0 018769 - (Error Manager not initialised - No error text!)    Could not get effective user's name.

 

Solution

 

Install the requied LDAP package on the Linux server, command as below:

Install the 32 bit version of sssd-client (if sssd is used) or nss-pam-ldapd (if nslcd is used).

# yum install nss-pam-ldapd.i686
# yum install sshd-client.i686

 

More details are available from Redhat:

https://access.redhat.com/solutions/153833


After the installation of the package, re-run the install2.sh script to complete the Prognosis installation.

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