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Prognosis Client 11.7.1 Failing

Ken_NAVARRETTE
05 Base Camper

Prognosis Client 11.7.1 Failing

New install of the client 11.7  along with Patch-1  seems complete normally. 

Execution of the client fails with no idication as to why.  

Getting the same result on Windows 10 laptop  as well as Windows Server2012.

2 REPLIES 2
Khoa_Ngo
Hero

Re: Prognosis Client 11.7.1 Failing

Hello Ken, 

 

Please open a Support case with the install log attached. We will take a deep dive regarding what is causing the install failure. 

 

If the issue is a patching issue, be sure to include the patch log as well. 

 

We look forward to hearing from you!

Ken_NAVARRETTE
05 Base Camper

Re: Prognosis Client 11.7.1 Failing

I did try to use the  Support Case Portal but was denied access. 

 

I do have an IRFAX just not sure where to sent it.