Prognosis Client 11.7.1 Failing

[Ken_NAVARRETTE]

New install of the client 11.7  along with Patch-1  seems complete normally. 

Execution of the client fails with no idication as to why.  

Getting the same result on Windows 10 laptop  as well as Windows Server2012.

[Khoa_Ngo]

Hello Ken, 

Please open a Support case with the install log attached. We will take a deep dive regarding what is causing the install failure. 

If the issue is a patching issue, be sure to include the patch log as well. 

We look forward to hearing from you!

[Ken_NAVARRETTE]

I did try to use the  Support Case Portal but was denied access. 

I do have an IRFAX just not sure where to sent it.