Hello ChrisMiller,
Prognosis has many records built in, and the ability to add custom records. The custom records are typically part of a custom solution.
The PARTIFIL record does not appear in the list of built in records. This means the PARTIFIL record is likely a custom record.
Custom solutions (with the associated records) need to be installed separately from the Prognosis installation, typically by IR Professional Services.
The IR Account Manager should be able to provide information on the custom solutions installed in the environment. If additional review of the environment is needed beyond what the Account Manager can provide, please open a support case for additional review.
Thank you,
Scott Baldwin
