We are facing issue with prognosis alerts which are showing some of our coustmers name is Incorrect and some of are shwoing empty name when we received the alerts in Prognosis managment server.
can anyone explain the reason why it is showing like that and could you please provide us the instructions what we need to follow the display name correctly.
Hi Venkatesh, can you share the record you are utilzing and the text version of message text with variable from the threshold or analyst so we can better assist? If it is an analyst with custom variables can you please share your SET commands as well?
The where clause criteria and an example of the alert would also be helpful to understand (you can mask/blur) the actual customer names if you need to.