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Incorrect client name is displaying in Prognosis prognosis managment

Venkatesh
10 Guide

Incorrect client name is displaying in Prognosis prognosis managment

Hi,

 

We are facing issue with prognosis alerts which are showing some of our coustmers name is Incorrect and some of are shwoing empty name when we received the alerts in Prognosis managment server.

can anyone explain the reason why it is showing like that and could you please provide us the instructions what we need to follow the display name correctly. 


Thanks,

Venkatesh.

1 REPLY 1
ChristopherS
12 Sherpa

Re: Incorrect client name is displaying in Prognosis prognosis managment

Hi Venkatesh, can you share the record you are utilzing and the text version of message text with variable from the threshold or analyst so we can better assist? If it is an analyst with custom variables can you please share your SET commands as well?

Thanks.

The text content of these fields in a threshold.The text content of these fields in a threshold.

 The where clause criteria and an example of the alert would also be helpful to understand (you can mask/blur) the actual customer names if you need to.

 

 

 

 

 

 


If my answer helped you today, please be sure to mark the resolved button to assist others.

Christopher R Souser - Solution Architect – MSci. PA, CISSP, ITIL.