In reports page the Server performance TAB is showing empty data

[Venkatesh]

Hi All,

can anyone please help us why we are getting empty data in server permonance TAB in reports Page.

Thanks,

Venkatesh

[ChristopherS]

Hi Venkatesh,

The reports run from a database, so the first step is to ensure the reports it is looking for are running and that any autosummation or scheduled snapshots are also running. 

This seems like the same question as this one here where the user needed to start their database where there are a couple different things you can try. 

Let me know if this helps, and if not can you provide the URL with a masked server name/ip to the specific one you are trying to run?

[Scot_Clark]

Hello Venkatesh,

That report is populated by thresholds configured to send availability information to the database.  I have seen this type of issue worked around by stopping and starting the cmaDEviceAlerts and cmsServerAlert thresholds.

[Venkatesh]

Hello Scot,

Hope your doing good.

We have restarted cmaDEviceAlerts and cmsServerAlert thresholds however, the data is not populatung still yet.

Please find the screen shot below.

Please let us know if we need to do addtional steps to resolve this.

Thanks,

Venkatesh

[AndyKleinheinz]

Another very common solution to this problem especially after adding a new cluster is that the cluster didn't get added to the correct nodegroup.  Please verify by going to BOTH the monitoring node AND the management node by clicking on home -> choose your cluster -> All Servers and in the right column look at Server Health.   If it is blank this is most likley the cause.  To fix this in the top left pane of the GUI from the thick client browse to Knowlege -> IT Telephony Manager -> Cisco -> CCM -> and double click Refresh Nodegroup Configuration on this Managing node.  When the prompt comes up select the -g option and click Continue.  After that is compleated you should see the Server Health populated quite quickly.  To see it on the Web you may need to wait as it has to now collect the data to present to the web.

Hope this helps someone as I have run into this myself a few times.