How to remove stuck email messages from Prognosis?

[LindaYu]

Dispatch manager has messages in sending state since few days ago, and they are unable to be deleted.

How to remove those stuck email messages from the queue?

[LindaYu · Accepted solution]

You can run irclean dispatch from the command line prompt.

1. From IRGUI or WebUI Admin page, in Prognosis static configuration, locate below processes.

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

2. Change from

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

To

SET RUN ( IRDSPSRV.EXE, N )

SET RUN ( IRGFSRV.EXE, N)

Start Prognosis static configuration

3. From Command line prompt, navigate to C:\Prognosis\Server\Configuration directory

4. Run

> ..\irclean.exe dispatch

5. From IRGUI or WebUI Admin page, in Prognosis static configuration, change from

SET RUN ( IRDSPSRV.EXE, N )

SET RUN ( IRGFSRV.EXE, N)

To

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

Start Prognosis static configuration