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How to remove stuck email messages from Prognosis?

LindaYu
Sage

How to remove stuck email messages from Prognosis?

Dispatch manager has messages in sending state since few days ago, and they are unable to be deleted.

How to remove those stuck email messages from the queue?

 

1 ACCEPTED SOLUTION

Accepted Solutions
LindaYu
Sage

Re: How to remove stuck email messages from Prognosis?

You can run irclean dispatch from the command line prompt.

 

1. From IRGUI or WebUI Admin page, in Prognosis static configuration, locate below processes.

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

 

2. Change from

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

 

To

SET RUN ( IRDSPSRV.EXE, N )

SET RUN ( IRGFSRV.EXE, N)

 

Start Prognosis static configuration

 

3. From Command line prompt, navigate to C:\Prognosis\Server\Configuration directory

4. Run

> ..\irclean.exe dispatch

 

5. From IRGUI or WebUI Admin page, in Prognosis static configuration, change from

SET RUN ( IRDSPSRV.EXE, N )

SET RUN ( IRGFSRV.EXE, N)

 

To

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

 

Start Prognosis static configuration

View solution in original post

1 REPLY 1
LindaYu
Sage

Re: How to remove stuck email messages from Prognosis?

You can run irclean dispatch from the command line prompt.

 

1. From IRGUI or WebUI Admin page, in Prognosis static configuration, locate below processes.

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

 

2. Change from

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

 

To

SET RUN ( IRDSPSRV.EXE, N )

SET RUN ( IRGFSRV.EXE, N)

 

Start Prognosis static configuration

 

3. From Command line prompt, navigate to C:\Prognosis\Server\Configuration directory

4. Run

> ..\irclean.exe dispatch

 

5. From IRGUI or WebUI Admin page, in Prognosis static configuration, change from

SET RUN ( IRDSPSRV.EXE, N )

SET RUN ( IRGFSRV.EXE, N)

 

To

SET RUN ( IRDSPSRV.EXE, Y )

SET RUN ( IRGFSRV.EXE, Y)

 

Start Prognosis static configuration

View solution in original post