DISPMAN won't start due to license issue?

[Rick_Target]

We updated our license files (April 8) and recently noticed that we were not receiving e-mail notifications.  I stopped DISPMAN and tried to start again but it fails immediately.  Looking at the event history I see this error:

Failed to start DISPMAN configuration
INVALID CONFIGURATION ENTRY PERSON
The configuration entry is invalid due to licensing restrictions.

I compared to our other systems and do not receive any errors.  Also, the license shows as valid until 03-31-2022 which is what I would expect to see.

We are running Prognosis Version 11.4

[GeraldC1]

Hi Rick,

It sounds like you have the same license across all servers. This is good. And DISPMAN configs start fine on the other servers means that it should not be a license issue. Check if there is anything looks quirky in the DISPMAN config, particularly in the PERSON entries. Note default PERSON entries look like this / have this format and syntax:

PERSON ( EmailAdmin, MAIL, DefaultEmailService, "to@domain.com" )
PERSON ( IRKnowGrp, MAIL, DefaultEmailService, "Knowledge.Group@ir.com" )

HTH

[Square75]

Same here!!! Help!

[SCOTT_BALDWIN]

Hi @Square75,

DISPMAN should always be able to start if the Prognosis application is running.

Please open a Support case for help specific to your environment.

Thank you,
Scott Baldwin