cancel
Showing results for 
Search instead for 
Did you mean: 

CUCM Software Versions Match

Tonia K
05 Base Camper

Re: CUCM Software Versions Match

What critical level can I assign it....
Anon
Community Manager

Re: CUCM Software Versions Match

Hi Tonia,
The priority level assigned to a case is determined by the nature or symptom of the issue and defined by the 'Business Impact' as shown in the following table (see attached);
Case-priority.JPG

Tonia K
05 Base Camper

Re: CUCM Software Versions Match

This issue has been resolved by performing a rediscovery of the devices in the prognosis
Anon
Community Manager

Re: CUCM Software Versions Match

Thanks for the update Tonia, glad to hear the issue has been resolved.

Let us know if we can assist further!

Randy