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CUCM Software Versions Match
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CUCM Software Versions Match
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Tonia K
05 Base Camper
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07-08-2017
06:39 AM
07-08-2017
06:39 AM
Re: CUCM Software Versions Match
What critical level can I assign it....
Anon
Community Manager
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07-11-2017
01:16 AM
07-11-2017
01:16 AM
Re: CUCM Software Versions Match
Hi Tonia,
The priority level assigned to a case is determined by the nature or symptom of the issue and defined by the 'Business Impact' as shown in the following table (see attached);
Tonia K
05 Base Camper
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07-11-2017
12:01 PM
07-11-2017
12:01 PM
Re: CUCM Software Versions Match
This issue has been resolved by performing a rediscovery of the devices in the prognosis
Anon
Community Manager
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07-12-2017
02:09 AM
07-12-2017
02:09 AM
Re: CUCM Software Versions Match
Thanks for the update Tonia, glad to hear the issue has been resolved.
Let us know if we can assist further!
Randy
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