CUCM Software Versions Match

[Tonia K]

What critical level can I assign it....

[Anon]

Hi Tonia,
The priority level assigned to a case is determined by the nature or symptom of the issue and defined by the 'Business Impact' as shown in the following table (see attached);

[Tonia K]

This issue has been resolved by performing a rediscovery of the devices in the prognosis

[Anon]

Thanks for the update Tonia, glad to hear the issue has been resolved.

Let us know if we can assist further!

Randy