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Prognosis Blog - Page 2

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As part of the Cisco SolutionsPlus program Cisco channel partners and sales teams can select and sell IR Prognosis solutions for UC, Video Conferencing, and Contact Center in the Cisco SolutionsPlus program.

IR Prognosis solutions complement and enhance Cisco’s collaboration solutions by providing real-time performance management, monitoring, optimization, troubleshooting and analytics to help deliver a superior user experience for all users.

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How to manage and optimize your unified communications environment

Ever wanted to reach higher? Do more than business as usual in the network tower? Cut out the time-consuming, mind-numbing tasks that fail to propel the organization forward? Then keep reading.  

 

This guide is for every frustrated Network Administrator, under-appreciated UC Ops Manager, and overworked CTO. It's geared toward large enterprises, but there are plenty of takeaways for smaller players too. If you want to get the most out of your unified communications and collaboration systems, this read (or skim read) is for you. It’s is jam-packed with high-level and detailed UC best practices. We encourage you to share this guide with your team.

 

Introduction

With unified communications, you’re not just enhancing your company’s business communication, collaboration and productivity. You’re helping each and every employee succeed in their work. You’re making your customers happier. And you’re contributing to your company’s bottom line. 

However, to fully realize these benefits and achieve maximum ROI on your UC investment, it’s critical to optimize your UC environment. That’s where UC best practices can help and why we’ve developed this guide.  

In the pages that follow, we'll take you from understanding your UC needs and setting your goals, to reducing your environment’s risk and migrating to the cloud or hybrid path. We'll look specifically at the big vendors – things to watch out for and putting your plan B in place.  

 

We choose the best ways to keep your finger on the pulse of all things UC and guide you on deciding which platforms are right for you. We'll even teach you how to troubleshoot your UC like a ninja.  

 

We'll help you benchmark your performance today so you can easily see the gaps, fill them in, and measure the impact. We discuss empowering your network team and even ponder the notion of whether they can wear the digital transformation cape. Lastly, we take a look at market trends, share expert insights, and look to the future of UC.

 

Download your copy - UC Optimization guide for Pros

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Nemertes Research issues paper

For Unified Communications & Collaboration (UCC) to operate at maximum efficiency, IT leaders must carefully evaluate management and monitoring tools. Most, however, delay this analysis until they run into problems.

Almost 70% of companies have a digital transformation initiative underway. Given employees, customers and partners all rely on UCC to communicate and collaborate, outages or slowdowns by definition will slow performance, directly affecting the value metrics so crucial to digital transformation initiatives.

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Monitoring enterprise voice, a component in Skype for Business or Lync which is most important. Not only collecting information about the servers and their services. Since there are users directly involved with their end devices, like phones, headset or computers. In between those components sits the network and routing devices.

 

Not enough here, mostly Lync or Skype for Business work in an environment where other voice solutions, e.g. PBX's or SIP Systems are running in parallel. During a migration for example, if you move users towards Enterprise Voice, the PBX and e.g. SIP Trunk Providers are in the loop for quite some time.

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