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Prognosis Blog

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As part of the Cisco SolutionsPlus program Cisco channel partners and sales teams can select and sell IR Prognosis solutions for UC, Video Conferencing, and Contact Center in the Cisco SolutionsPlus program.

IR Prognosis solutions complement and enhance Cisco’s collaboration solutions by providing real-time performance management, monitoring, optimization, troubleshooting and analytics to help deliver a superior user experience for all users.

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Nemertes Research issues paper

For Unified Communications & Collaboration (UCC) to operate at maximum efficiency, IT leaders must carefully evaluate management and monitoring tools. Most, however, delay this analysis until they run into problems.

Almost 70% of companies have a digital transformation initiative underway. Given employees, customers and partners all rely on UCC to communicate and collaborate, outages or slowdowns by definition will slow performance, directly affecting the value metrics so crucial to digital transformation initiatives.

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Monitoring enterprise voice, a component in Skype for Business or Lync which is most important. Not only collecting information about the servers and their services. Since there are users directly involved with their end devices, like phones, headset or computers. In between those components sits the network and routing devices.

 

Not enough here, mostly Lync or Skype for Business work in an environment where other voice solutions, e.g. PBX's or SIP Systems are running in parallel. During a migration for example, if you move users towards Enterprise Voice, the PBX and e.g. SIP Trunk Providers are in the loop for quite some time.

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