Community Manager

UC Assessor Service Degraded – Site to Microsoft Cloud assessment results display packet loss.

 

Overview
Microsoft has made a change to the Microsoft network edge point for Office 365 and media relays for Skype for Business Online and Microsoft Teams which has impacted Prognosis UC Assessor.

 

Impact
Prognosis UC Assessor service is unable to reach the Microsoft destinations in some regions. Impacted assessments are invalid and display packet lost on screen.

 

Affected Service
Site-to-cloud assessments for Skype for Business Online and Microsoft Teams are affected. Site to site and Google Hangouts Meet assessments are not affected.

 

We apologize for this inconvenience and we are actively working with Microsoft on a resolution. For more information and regular status updates, please check the IR Community blog post . If you have any questions, please feel free to contact IR Support.

1 Comment
Community Manager

We can confirm the issue that caused the UC Assessor service degraded is now fixed and has been stable in the last few days.

 

For more details, please refer to the Microsoft Community thread below:

https://answers.microsoft.com/en-us/msoffice/forum/all/sfb-any-cast-ip-address-changed-1310782/77bb5...