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how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

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Community Manager

how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

how to drill down into Base 24 ATM and POS transaction exceptions?

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

Here's a short video on how to drill down into Base24 ATM and POS transaction exceptions (in transaction surveillance).

 

 

Steps in this video:

 

Client:

  1. Knowledge > Welcome to PROGNOSIS Cross Platform Systems Management
  2. IRFORE
  3. Base24
  4. ATM
  5. Transaction Surveillance
  6. Exceptions

 

To switch to POS exceptions:

  1. In the previous tab of Recent Transactions, select
  2. POS
  3. Exceptions

 

Web UI:

  1. Group navigation panel: Payments > BASE24
  2. Instance navigation panel: \IRFORE
  3. ATM
  4. Transaction Surveillance
  5. Exceptions

 

To switch to POS recent exceptions,

  1. Instance navigation panel: \IRFORE
  2. POS
  3. Transaction Surveillance
  4. Exceptions

 

(Further filtering can be selected for Denial, Reversals, Stand-ins and Timeouts )

View solution in original post

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1 REPLY 1
Highlighted
Community Manager

Re: how to drill down into Base 24 ATM and POS transaction exceptions (in transaction surveillance)

Here's a short video on how to drill down into Base24 ATM and POS transaction exceptions (in transaction surveillance).

 

 

Steps in this video:

 

Client:

  1. Knowledge > Welcome to PROGNOSIS Cross Platform Systems Management
  2. IRFORE
  3. Base24
  4. ATM
  5. Transaction Surveillance
  6. Exceptions

 

To switch to POS exceptions:

  1. In the previous tab of Recent Transactions, select
  2. POS
  3. Exceptions

 

Web UI:

  1. Group navigation panel: Payments > BASE24
  2. Instance navigation panel: \IRFORE
  3. ATM
  4. Transaction Surveillance
  5. Exceptions

 

To switch to POS recent exceptions,

  1. Instance navigation panel: \IRFORE
  2. POS
  3. Transaction Surveillance
  4. Exceptions

 

(Further filtering can be selected for Denial, Reversals, Stand-ins and Timeouts )

View solution in original post

Tags (1)
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