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Displays unable to publish to web due to memory error

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05 Base Camper

Displays unable to publish to web due to memory error

Hi All,

Can you please assist us on subject issue immediately.

What is the maximum memory that can be configured for below process ?

IRPQLSRV
IRNETRTR

 

Case 00043846  has been raised for below issue.

- TPS,APPROVAL_DECLINED PERCENTAGE Trend Graph was intermittently disconnected has been logged [re

 

2020-02-05 17:11:20 00004011 netrtrp 00090 IRNETRTR 11.5.0 003396 - MEMORY LIMIT EXCEEDED

2020-02-05 14:25:56 00004011 pqlserve 00294 IRPQLSRV 11.5.0 005976 - MEMORY LIMIT EXCEEDED

SET MEM-SIZE ( irPQLSRV.EXE, 4096 )

SET MEM-SIZE ( IRNETRTR.EXE, 4096 )

 

Thanks & Regards

G Prasad

1 REPLY 1
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Re: Displays unable to publish to web due to memory error

Hello G_Prasad,

 

A memory limit of 4096 for the IRPQLSRV and IRNETRTR is typically more than sufficient for most Prognosis environments. If this memory limit is being exceeded, then further investigation with a Support Engineer is very likely necessary.

 

The memory limit of these 2 Prognosis processes is limited by the following:

  • OS type and Version.
    • If the OS is 32-bit, 4096MB is the maximum memory the OS can use and is therefore the Prognosis limit.
    • If the OS is 64-bit, the maximum memory limit is theoretically 16 Exabytes, but the OS will have a much lower limit.
  • Available RAM+Page File on the machine.

 

The notes in case 43846 show this issue is being addressed directly with a Support Engineer. Please continue to work with them to isolate the cause of these 2 processes using more than the 4096MB of memory.

 

Thank you,
Scott Baldwin

 

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