Data source not available error message in the GUI Client

Moderator

Data source not available error message in the GUI Client

What to do when we get a 'Data source is not available' error message in the GUI Client

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Re: Data source not available error message in the GUI Client


This usually means that the collector process is not running that is supposed to populate the Prognosis record being viewed. Either the record / display was selected by accident and not part of the current licensed deployment, or the collector has been inadvertently turned off for testing purposes with SET RUN (collector, N) in PROGNOSIS configuration. It may also mean that the collector process has crashed.

 

HTH

View solution in original post

1 REPLY 1
Highlighted
Moderator

Re: Data source not available error message in the GUI Client


This usually means that the collector process is not running that is supposed to populate the Prognosis record being viewed. Either the record / display was selected by accident and not part of the current licensed deployment, or the collector has been inadvertently turned off for testing purposes with SET RUN (collector, N) in PROGNOSIS configuration. It may also mean that the collector process has crashed.

 

HTH

View solution in original post

Webinar: Top Ten Predictions in Retail Payments for 2020

Join IR, Celent and your peers as we discuss the top ten predictions for retail payments in 2020 and how evolving your payment solutions will help you stay ahead of your customers’ expectations ...

Join Webinar
Top Liked Members