cancel
Showing results for 
Search instead for 
Did you mean: 

Gateway Removal

kashyap
06 Trekker

Gateway Removal

Hi Team,

 

I want remove a gateway from CUCM, when I search for that gateway in prognosis I am able to see it.

 

but when I am trying to open it under pbx>cucm>gateway it was not showing.

 

can you give me detailed steps to remove the device?

 

Thanks,

Kashyap.

1 ACCEPTED SOLUTION

Accepted Solutions
SCOTT_BALDWIN
Expert

Re: Gateway Removal

Hi @kashyap,

 

Prognosis first queries the SQL tables for information, then uses perfmon and/or SNMP quires based on the data returned by the CUCM SQL.

  • The most common cause of the issue described is a reference to the gateway still being present in the CUCM SQL database, but no other administration in CUCM shows the gateway. 
  • This is a very minor corruption in the CUCM that affects nothing else.
  • The only solution is to have Cisco TAC correct the entry.

If you would like direct support on this issue, please open a Support Case so we can work with you.

 

Thank you,
Scott Baldwin

 

 

View solution in original post

2 REPLIES 2
SCOTT_BALDWIN
Expert

Re: Gateway Removal

Hi @kashyap,

 

Prognosis first queries the SQL tables for information, then uses perfmon and/or SNMP quires based on the data returned by the CUCM SQL.

  • The most common cause of the issue described is a reference to the gateway still being present in the CUCM SQL database, but no other administration in CUCM shows the gateway. 
  • This is a very minor corruption in the CUCM that affects nothing else.
  • The only solution is to have Cisco TAC correct the entry.

If you would like direct support on this issue, please open a Support Case so we can work with you.

 

Thank you,
Scott Baldwin

 

 

kashyap
06 Trekker

Re: Gateway Removal

Thank you @SCOTT_BALDWIN