cancel
Showing results for 
Search instead for 
Did you mean: 

upgrade precaution for upgrading to Prognosis 11.8 from Prognosis 11.x on Windows

Highlighted
Community Manager

upgrade precaution for upgrading to Prognosis 11.8 from Prognosis 11.x on Windows

Any extra upgrade precautions that should help achieve a successful upgrade to Prognosis 11.8?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: upgrade precaution for upgrading to Prognosis 11.8 from Prognosis 11.x on Windows

We are seeing some instances where some RabbitMQ processes will continue to run during the upgrade process, despite having stopped the RabbitMQ service. This can prevent the Installer from updating these RabbitMQ components during the upgrade and cause the upgrade to fail.

 

Please note that this issue only affects Prognosis upgrade from 11.x to 11.8 on Windows where it has the RabbitMQ component which is used for Alert CI mapping, Alert Suppression, Alerting via AMQP, Configuration Item Mapping, CRA Media Integrity, or Skype for Business monitoring.

 

To avoid this issue, you need to follow these steps before commencing the 11.8 upgrade:

  • Stop the Prognosis RabbitMQ service via services.msc.
  • Once RabbitMQ has shut down, start taskmanager (taskmgr.exe) and terminate any of the following processes if they are running:
         erl.exe
         erlsrv.exe
         epmd.exe
  • You can then run "prognosis-11.8.0-windows-x64.exe" to begin the upgrade process.

Please see the Online Help for further important steps to take as part of upgrading Prognosis. 

If you're still unsure please feel free to contact your local Support team.

HTH

View solution in original post

1 REPLY 1
Highlighted
Community Manager

Re: upgrade precaution for upgrading to Prognosis 11.8 from Prognosis 11.x on Windows

We are seeing some instances where some RabbitMQ processes will continue to run during the upgrade process, despite having stopped the RabbitMQ service. This can prevent the Installer from updating these RabbitMQ components during the upgrade and cause the upgrade to fail.

 

Please note that this issue only affects Prognosis upgrade from 11.x to 11.8 on Windows where it has the RabbitMQ component which is used for Alert CI mapping, Alert Suppression, Alerting via AMQP, Configuration Item Mapping, CRA Media Integrity, or Skype for Business monitoring.

 

To avoid this issue, you need to follow these steps before commencing the 11.8 upgrade:

  • Stop the Prognosis RabbitMQ service via services.msc.
  • Once RabbitMQ has shut down, start taskmanager (taskmgr.exe) and terminate any of the following processes if they are running:
         erl.exe
         erlsrv.exe
         epmd.exe
  • You can then run "prognosis-11.8.0-windows-x64.exe" to begin the upgrade process.

Please see the Online Help for further important steps to take as part of upgrading Prognosis. 

If you're still unsure please feel free to contact your local Support team.

HTH

View solution in original post

Webinar: Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.

Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.

Join webinar
Top Liked Members