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upgrade precaution for upgrading to Prognosis 11.7 from Prognosis 11.x on Windows

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Community Manager

upgrade precaution for upgrading to Prognosis 11.7 from Prognosis 11.x on Windows

Any extra upgrade precautions that should help achieve a successful upgrade to Prognosis 11.7?

3 REPLIES 3
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Community Manager

Re: upgrade precaution for upgrading to Prognosis 11.7 from Prognosis 11.x on Windows

We are seeing some instances where some RabbitMQ processes will continue to run during the upgrade process, despite having stopped the RabbitMQ service. This can prevent the Installer from updating these RabbitMQ components during the upgrade and cause the upgrade to fail.

 

Please note that this issue only affects Prognosis upgrade from 11.x to 11.7 on Windows where it has the RabbitMQ component which is used for Alert CI mapping, Alert Suppression, Alerting via AMQP, Configuration Item Mapping, CRA Media Integrity, or Skype for Business monitoring.

 

To avoid this issue, you need to follow these steps before commencing the 11.7 upgrade:

  • Stop the Prognosis RabbitMQ service via services.msc.
  • Once RabbitMQ has shut down, start taskmanager (taskmgr.exe) and terminate any of the following processes if they are running:
         erl.exe
         erlsrv.exe
         epmd.exe
  • You can then run "prognosis-11.7.0-windows-x64.exe" to begin the upgrade process.

Please see the Online Help for further important steps to take as part of upgrading Prognosis. 

If you're still unsure please feel free to contact your local Support team.

HTH

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05 Base Camper

Re: upgrade precaution for upgrading to Prognosis 11.7 from Prognosis 11.x on Windows

Question:    Is this alert/warning still valid  for the Prognosis 11.8 version  just released?

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Hero

Re: upgrade precaution for upgrading to Prognosis 11.7 from Prognosis 11.x on Windows

Hello Ken, 

It is likely still relevant. However, if you are concerned regarding your upgrade, Support has a pre-upgrade test that we can run on your behalf. 

 

All you have to do is create a Support case and upload your whole Prognosis Folder. From there, we can test your files in our testing server and confirm any errors that might pop up during your upgrade. 

 

Please let me know if you have any additional questions!

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