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postgresql-x64-9.6 service is not stating

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10 Guide

postgresql-x64-9.6 service is not stating

Hello Team,

 

We are unable to login into the prognosis application. We are receiving "You do not have permission to log in. Database Error Not connected to PostgreSQL. MASTER Server: localhost:5432" while login. Please find the screenshot below for reference.

 

error.JPG

 

We have found the service "postgresql-x64-9.6" is in a stopped state. We tried to start the service but failed. Could anyone help us why we are failing to start the service?

 

Thanks,

Venkatesh

2 REPLIES 2
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Re: postgresql-x64-9.6 service is not stating

Hello @Venkatesh,

 

There are several potential causes for the Postgres service not starting. An review of the environment will be needed.

 

Please open a Support Case and attach the screen capture included in this post and a fresh irfax from the Managing Node.

 

Thank you,
Scott Baldwin

 

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10 Guide

Re: postgresql-x64-9.6 service is not stating

Hello Scot,

 

Thanks for the update. I have opened a case now for this issue.

 

Thanks,

Venkatesh

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