how to clear old open alerts after making changes to alerting thresholds, customer or site

[GeraldC1]

how to clear old open alerts after making changes to alerting thresholds, customer or site. And replace them with new alerts that reflect the changes made.

[GeraldC1 · Accepted solution]

Here is a short video on how to clear old alerts so that new alerts can take their place reflecting the latest changes made to thresholds, customer or site configuration of a monitored appliance.

Steps in this video:

1 - the change
2 - the existing alerts
3 - on the monitoring server:
cd \Prognosis\Server\Configuration
net stop Prognosis
..\irclean autoan
net start Prognosis
4 - validate

[Chris_Johnson]

if viewing the video and not reading the text, remeber from \configuration the command is "..\irclean autoan", as the exe is in \x64, not \configuration.

[Steffen_Muessig]

Hi Chris

thanks for the post. I have a short question.

When using this command, will there be made any changes on the existing thresholds ?

After cleaning the cache will all really existing alarms be deleted and send again to the destination defined in the threshold ?

Many thanks for your feedback

Steffen

[GeraldC1]

Hi, Yes. it will trigger new alerts including emails. irclean removes the cache that tracks the alerts.