how to clear old open alerts after making changes to alerting thresholds, customer or site

[GeraldC1]

how to clear old open alerts after making changes to alerting thresholds, customer or site. And replace them with new alerts that reflect the changes made.

[GeraldC1 · Accepted solution]

Here is a short video on how to clear old alerts so that new alerts can take their place reflecting the latest changes made to thresholds, customer or site configuration of a monitored appliance.

Steps in this video:

1 - the change
2 - the existing alerts
3 - on the monitoring server:
cd \Prognosis\Server\Configuration
net stop Prognosis
..\irclean autoan
net start Prognosis
4 - validate

[Chris_Johnson]

if viewing the video and not reading the text, remeber from \configuration the command is "..\irclean autoan", as the exe is in \x64, not \configuration.