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What should I do if I receive ""An unknown error occurred. Please try again" when changing the password on Cloud platform?

LindaYu
Sage
Sage
‎09-28-2020 08:57 PM
‎09-28-2020 08:57 PM

What should I do if I receive ""An unknown error occurred. Please try again" when changing the password on Cloud platform?

What should I do if I receive ""An unknown error occurred. Please try again" when changing the password on Cloud platform?

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LindaYu
Sage
Sage
‎09-28-2020 08:59 PM
‎09-28-2020 08:59 PM

Re: What should I do if I receive ""An unknown error occurred. Please try again" when changing the password on Cloud platform?

This can happen if the browser session timed out as there is a 5 minutes window to change and submit the new passwotd.

To resolve this:

  • Close the browser 
  • Open a new browser
  • Click again on the link to reset the password.

 

You can find more details in Online help: Change Password Errors 

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LindaYu
Sage
Sage
‎09-28-2020 08:59 PM
‎09-28-2020 08:59 PM

Re: What should I do if I receive ""An unknown error occurred. Please try again" when changing the password on Cloud platform?

This can happen if the browser session timed out as there is a 5 minutes window to change and submit the new passwotd.

To resolve this:

  • Close the browser 
  • Open a new browser
  • Click again on the link to reset the password.

 

You can find more details in Online help: Change Password Errors 

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